Customer Retention and Leads Coordinator

Little Chevrolet is currently looking for a Customer Retention and Leads Coordinator. We offer competitive wages and performance based bonus plans, as well as group insurance benefits, vehicle discount plans and opportunities for professional development.

As the dealerships Customer Retention and Leads Coordinator your responsibilities will be:

• Manage and maintain all components of Dealership CRM.
• Manage and track all internet leads and phone inquiries
• Research and identify potential leads and coordinate with Sales Consultants
• Contact prospects to qualify leads
• Set appointments for Sales Consultants to meet with new customer leads
• Work with Sales Managers to generate leads thru website and social media marketing
• Collaborate with sales team members to ensure a seamless transition of leads and provide support as needed
• Track and report on key performance metrics and outcomes
• Work with Service team members to ensure service schedule is fulfilled
• Conduct follow up calls to ensure customer satisfaction and address any concerns or issues.
• Assist other departments as needed

Qualifications:

• Effective management, organization and multitasking abilities.
• Strong written and verbal communication skills.
• Strong computer skills with experience in Microsoft Programs.
• Ability to confidently speak with customers in person, electronically or over the phone
• Experience with CRM tools.
• Dealership experience an asset
• Valid Drivers Licence

If this sounds appealing to you, apply today to become part of the Little Chevrolet team. We look forward to hearing from you!

By Email:

jobs@littlechevrolet.ca